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FAQ

Insurance

1.Do I need to pay a co-payment?
2.Do you accept credit cards?
3.Do you accept monthly payment plans?
4.I don't have insurance; can I still see a doctor?
5.I won't have my new insurance card when I come in for my appointment. What should I do?
6.My health insurance has changed. Do I need to do anything?
7.My insurance informed me that I need to pay part of a bill. What do I do?
8.What happens if I switch insurance policies during pregnancy?
9.What if I can't pay my co-payment prior to my appointment?
10.Why did I receive a statement that should have been billed to my insurance company?
11.Why did I received a statement that I have already paid?

1. Do I need to pay a co-payment?
We are considered a specialty clinic. If your insurance requires us to collect a
co-payment at the time of service and you are unable to make your co-payment, your appointment will be rescheduled.
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2. Do you accept credit cards?
Yes, our office accepts credit cards (Master Card, VISA, Discover, American Express) or CareCredit, as well as cash or check.
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3. Do you accept monthly payment plans?
We no longer extend monthly payment plans through our clinic, however as a service to our patients, we do accept CareCredit that will provide you a monthly payment option plan interest free for up to a year. Visit CareCredit's website to apply.
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4. I don't have insurance; can I still see a doctor?
If you do not have insurance coverage, you will need to pay for your services out-of-pocket before the time of service. Please contact our Billing Department at (920) 729-7105 prior to making an appointment so the appropriate arrangements can be made for payment before your visit.
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5. I won't have my new insurance card when I come in for my appointment. What should I do?
If possible, check with your employer to find out:
  • Name of the insurance
  • Member ID number
  • Group number
If you are not able to obtain this information before your appointment, we will have to reschedule your visit. Without insurance verification, we cannot see you unless you pay for your services out-of-pocket before the time of service. Please call our Billing Department at (920) 729-7105 with further questions or concerns.
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6. My health insurance has changed. Do I need to do anything?
Each time you change health insurance companies, you will need to verify that Women's Care of Wisconsin is a participating provider with that insurance. You will also need to update your insurance information with us. Be sure to bring your new insurance card with you to your next visit. When you check in for your appointment, notify the receptionist of the insurance change. Your card will be copied and the information updated in your computer record.

If you do not notify us of your insurance change, charges will be forwarded to the previous plan and they will be denied. Because our office won't have the new insurance information, the statement will be sent to you. As soon as you give us your new insurance information we will be happy to submit the charges to the new insurance plan.
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7. My insurance informed me that I need to pay part of a bill. What do I do?
Send your payment to our Business Office:
Women's Care of Wisconsin
P. O. Box 7289
Appleton, WI 54912

If you are unsure or disagree why your insurance company has denied payment, please call your insurance company directly (there should be a customer service number listed on your medical insurance card). Although our Billing Department may be able to provide some general information about why the insurance has not paid, we do not have information about your individual policy to answer your questions. You can also contact your Human Resources Department with questions about your financial responsibilities or benefits.
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8. What happens if I switch insurance policies during pregnancy?
Your pregnancy care will be billed to the appropriate insurer by date of service. Contact each insurer to receive information on your maternity benefits. For further questions or concerns, please call our Insurance Department at (920) 729-7105.
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9. What if I can't pay my co-payment prior to my appointment?
If you are unable to pay your co-payment, your appointment will be rescheduled.
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10. Why did I receive a statement that should have been billed to my insurance company?
Did you receive an explanation of benefits (EOB) from your insurance company? It should explain why something was not paid. If not, please contact our Billing Department at (920) 729-7105.
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11. Why did I received a statement that I have already paid?
Most likely, the statement was sent out before your payment reached our office and was entered into your account. Please call our office at (920) 729-7105 to confirm the payment has been received.
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Women's Care of Wisconsin - Neenah, Appleton, Oshkosh, Waupaca WI Locations PT Center for Women, Appleton WI -3913 W Prospect Ave, Suite LL2, Appleton WI 54914 Perinatal Consulting Group - 3913 W Prospect Ave, Suite 102, Appleton WI 54914
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